Receptionist

  • Reference: RBreceptionist

Would you like to become part of a professional and friendly Front Office team? An enthusiastic and professional Receptionist is required for The Rubens at the Palace Hotel, a beautiful four star deluxe property situated on Buckingham Palace Road. The property has 143 deluxe guest rooms, 8 royal rooms and 10 luxurious suites.

We are looking for a passionate and confident Receptionist who can deliver outstanding customer service to our guests. You should have a proactive attitude, excellent communication skills and an approachable and friendly personality.

Key responsibilities of the Receptionist will include:

  • Checking guests in and out according to the law and hotel standards
  • Compiling guests accounts and fulfilling administrative duties
  • Handling reservation enquiries
  • Acknowledging regular guests and VIP’s and their requirements
  • Reconciling banking at the end of each shift 
  • Ensuring that the reception area is clean and tidy at all times

You need to be flexible to work early, late or overnight shifts, five days out of seven. Early shifts starts at 7am to 3.30pm, late shifts at 2.30pm to 11pm and overnight shifts at 11pm to7am.

This position has excellent progression opportunities within the Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the hotel industry.

The ideal candidate for the Receptionist position should:

  • Have previous experience as Receptionist within a four or five star property
  • Have excellent telephone manner
  • Be an excellent team player
  • Have a friendly and bubbly personality 
  • Be eligible to work within the UK on a full time basis

The Red Carnation Hotel Collection Benefits:

  • 28 paid holidays per annum inclusive of bank holidays, which increases with years of service
  • Complimentary dry cleaning of business attire
  • Complimentary meals on duty
  • Discounted rates with Red Carnation Hotel Collection and The Travel Corporation 
  • Season ticket loan after 6 months service
  • Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
  • Professional training and development opportunities
  • Employee Assistance Programme

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and is recognised as number 8 of the Sunday Times Top 100 Best Companies to Work For 2014. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis.