Reservations Agent

  • Reference: RBresagent

We are currently recruiting for a professional and self-motivated Reservations Agent who has the right attitude and flair to work within our Reservations department at The Rubens at the Palace Hotel and hotel ‘41’, part of the Red Carnation Hotel Collection.

The Rubens at the Palace Hotel, a four star property and hotel ‘41’, a five star property are situated in  Victoria overlooking the Royal Mews. Both hotels have unique styled rooms, the Rubens has 161 bedrooms and ‘41’ has 30 bedrooms.

As a Reservations Agent, you will have an opportunity to work with a highly knowledgeable team. This is a challenging and exciting role where you are expected to work efficiently at all times, taking room reservations for these stunning hotel properties in central London.

The ideal candidate for the Reservations Agent position should:

  • Have previous experience in a similar role within a four or five star property
  • Have an excellent command of written and spoken English, combined with excellent communication skills 
  • Be enthusiastic in delivering excellent customer service 
  • Be able to work well under pressure and have strong organisational skills 
  • Display a polite and professional attitude to internal and external guests

We are looking for passionate and enthusiastic applicants who are willing to learn. This is a full time position, with shifts varying between Monday to Sunday. Early shifts starts at 7.30am to 4.00pm, middle shifts starts at 10am to 6.30pm, and late shifts at 12.00pm to 8.30pm.

This position has excellent progression opportunities within Red Carnation Hotel Collection, a company providing the perfect opportunity to those who are looking for an exciting career and job security within the Hotel industry.

The Red Carnation Hotel Collection Benefits:

  • 28 paid holidays per annum inclusive of bank holidays, which increases with years of service
  • Complimentary dry cleaning of business attire
  • Complimentary meals on duty
  • Discounted rates with Red Carnation Hotel Collection and The Travel Corporation 
  • Season ticket loan after 6 months service
  • Salary exchange schemes, such as childcare vouchers and cycle-to work scheme
  • Professional training and development opportunities
  • Employee Assistance Programme

The Red Carnation Hotel Collection provides an opportunity for long-term career prospects and is recognised as number 8 of the Sunday Times Top 100 Best Companies to Work For 2014. As a result we can confidently promise you will reach your full career potential! We are also proud to be recognised with a Gold Standard Award Investors in People - the first company to gain this award on a worldwide basis.