Guest Testimonials

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:

treated like royalty

We have just returned from The Rubens where we were treated like royalty. Your staff are all exceptional and we couldn't single out anyone in particular. Thank you all for a wonderful weekend, we have stayed a few times before and will stay again.
Mr B & Mrs M Stewart - December 2013

efficient & friendly

We have stayed with you 2 or 3 times in the past & always enjoyed our visit. Great location & very nice hotel. We especially enjoy the restaurant & bar areas. Your staff are excellent,efficient & friendly  (especially the Doormen/Concierges) & the young waiter that served us on several occasions in the bar.
We will be back when next in London.

P & S Munday December 2013

amazing stay

I hope you are well. I cant begin to describe how amazing your hotel and even more important your staff are. We had such a great experience, from making our booking to checking out. Susan Webb from Avoya Travel was so helpful and made the booking process so easy and smooth. We had the opportunity to book at The Savoy hotel but decided against it after getting a call from Susan. I could hear in her voice that she sincerely wanted us to stay at The Rubens and she made us feel like she really cared about our stay. We even received an email from her two weeks before our wedding to wish us luck with the run-up to our big day. At check in we were greeted by the lovely Gloria (please forgive me if this is not her correct name). She was so open and friendly and made us feel welcome immediately. While we were checking in Adele Coetzee came to introduce herself. She asked us out about our plans and how we are feeling with the wedding looming the following day. Adele very kindly upgraded us to a suite so that we will have enough space for everybody to get ready and for the hairdresser to do all the girl's hair. This turned out to save the day as we had fourteen people in and out of our room the following morning.
Please pass our thanks and gratitude to everyone for making our stay so amazing. I am sure that this is not the last time we will be staying at The Rubens.

Mr G Van Rooyen - November 2013


Our stay at The Rubens was exceptional.  Your staff was friendly, courteous and professional.  We were greeted with smiles and always asked if we needed assistance.  Unfortunately, I did not write down the names of those who helped us, but I will say everyone at the Concierge Desk was great.  The room was wonderful and very quiet.  As a matter of fact, we were guests on October 27th during the storm and slept through the entire night without any idea of what was happening outside. Thank you for providing a wonderful hotel. The Rubens was recommended to us and we will certainly be recommending it to others.

S Cove - November 2013

excellent service

Lovely friendly welcoming staff, great room. We will tell all our friends about our stay! And look forward to coming back!!
Mrs J Bullock - June 2012

thank you

Absolutely nothing more. Wait staff, concierge, everyone wonderful. Polite, charming and helpful. Thank you for a wonderful stay.
Ms K Maclver - May 2012


Excellent service and staff very polite. Thoroughly enjoyed our stay – wonderful!
Mr & Mrs Tustin - May 2012


Excellent experience with super efficient friendly staff – couldn’t be improved.
Mrs S Brennan - May 2012

most enjoyable

Our stay was made most enjoyable due to the excellent service and the friendly and polite staff.
Mrs K Woodside MBE - May 2012

friendly and approachable

We felt that we wanted to add the service we have received this weekend has been excellent. The staff have been very friendly and approachable. Staying here has helped us have a fantastic weekend – Thank you to all the staff.
Mrs J Sadler - May 2012

can't wait to stay again

We have recommended The Rubens several times to friends and family, and as always we have enjoyed our stay. We would like to say a big “Thank you” for making our stay special as it was my birthday and can’t wait to stay again.
Mr & Mrs Organ - May 2012

unforgettable experience

I would just like to say a big thank you to all the staff for making our stay an unforgettable experience. Marta on reception was exceptionally helpful.
Mr S Anderson - May 2012

a special experience

The experience was very good. The room was great and the staff was very kind. We really loved the Champagne as a gift for our wedding anniversary, with a lovely card, thanks. All these details made our experience more special.
Mrs A Yazbek - April 2012

pleasant and enjoyable

We were especially pleased and impressed with excellent service by Alex at the front desk and Andre in the Bar! They both made our stay more pleasant and enjoyable.
Mrs E Gosch - May 2012