For Pets

Luxury Pet Friendly Hotel

We understand how difficult it can be when you have to leave your pet at home, therefore we provide a wide range of pet friendly services with our compliments.

On check in:

  • Your pet will receive a welcome hamper, which includes a toy, a treat and clean-up bags
  • A welcome letter with information on special pet services available from our Pet Concierge, Dave Brown, with his unique travel tips


  • Custom made Rubens Hotel pet bed
  • 'Do Not Disturb/Pet Sleeping' card
  • Food and water bowl with fresh mineral water, as well as a pet menu and floor mat
  • Turndown treat

On check-out:

  • Framed photo of pet and certificate of stay

Please advise at the time of booking that you will be bringing your pet. You can also take advantage of our pet concierge for a list of prices for the following services please contact us.

  • Dog sitting - book 24 hours in advance
  • Dog walking - book 24 hours in advance
  • Grooming service
  • Dog and Cat treats
  • Dog and Cat toys
  • Dog and Cat menus
  • Birthday celebrations
  • Bathrobes
  • Leashes
  • Taxi service
  • Litter boxes
  • Pet store details
  • Map of nearby parks and walks
  • Dog and Cat first aid kits
  • Veterinary services and emergency details
Inspiring Experiences at The Rubens at the Palace