More from our Guests...
At The Rubens at the Palace we value guest feedback as it helps us to improve our service. Here are some of our favourite guest testimonials:
exceptional in every way
From the moment that my husband and I entered your hotel we were treated like royalty! Your staff are truly exceptional in every way. We were shown to our room by Pedro who simply couldn't have been nicer and more accommodating. The young man attending the bar was extremely welcoming and made us some lovely cocktails. Room service was quick and efficient and was presented in a lovely way, and the breakfast staff in the morning were so kind and attentive. We loved your hotel and our room and we plan to return, this time with my parents to show them - I know that they will be bowled over with it!! We had booked the romance package and all the gorgeous little extras made our stay extra special especially upon returning to our room late in the evening to find lit candles and rose petals in the room - how lovely! Thank you to you and your staff for a wonderful stay. Our only regret is that we were in London on business and did not have much time to relax in the lovely lounge and enjoy the hotels facilities. We will be seeing you again - Truly a 5 star hotel +++
J Rose May 2013
I had the pleasure of staying at The Milestone for two evenings while in London on business. When I arrived from the States, as promised, my room was ready for me to freshen up. I had an unplanned business breakfast the next morning and the service was professional and very accommodating. I was greeted by name each time I entered and exited and my room had a fantastic view of the park. The exercise room was clean and had all of the equipment one would expect. Overall I had a wonderful experience and would highly recommend the hotel for any traveller who values the boutique experience.
C Marr April 2013