Red Carnation Hotels

Having been with Red Carnation Hotels at The Rubens at the Palace Hotel for over 6 years, previously at The Milestone, my role as General Manager here is one of the most satisfying jobs of my career.  With a team of over 160 employees, highly motivated and dedicated to delivering unbelievable levels of guests service, I feel truly lucky.  Every guest is important to us all and I enjoy taking a personal interest in every stage of your guest experience, from marketing the hotel, through reservations to arrival, throughout your stay and not forgetting seeing you off, hopefully to return another day!  A wonderful job, working with some great people and lucky enough to have fabulous guests.  What more could someone ask for?

Should you wish to contact Mr Hendry direct please click here

I joined The Rubens at the Palace in June 2000 as Front of House Manager and four years later I was delighted to be promoted to Deputy General Manager. My role is to oversee all the front line operations and ensure that from the minute a guest arrives, whether staying with us for the first time or returning back to us, is warmly welcomed and feels like they are coming home. I oversee with Reception all the arrivals and make sure we allocate you the best room possible.  Remember to ask on check in for a room overlooking The Royal Mews so that you can watch the horses and carriages every morning and if you are lucky, wave to the Queen leaving home for the day!

I joined Red Carnation Hotels in February 2001, having previously worked at the Hilton Park Lane, Mayfair. During my time at Red Carnation Hotels I have worked in all the UK properties, which has allowed me to consistently provide the best possible level of care and attention to all our guests.  I have now returned to The Rubens at the Palace Hotel as Front of House Manager with the mission to ensure that my team and I will take care of your every need and exceed your expectations. The team is made up of individuals from many different countries, who are united by the goal of making every guest’s stay a unique and thoroughly enjoyable experience.

Click here to contact our reception.

With over 13 years experience working within 4 and 5 star hotels in London, I had the pleasure of becoming a member of the Rubens team in 2007. After working for a number of International Hotel groups, I have gained an in-depth knowledge of the London Market and fully understand our international and local clients needs. Working with an eclectic mix of companies, I happily go the extra mile to ensure our guests feel that the Rubens is their home from home. 

Having spent the past 10 years working in the Hospitality Industry, it is a privilege for me to join the team at The Rubens, and contribute towards the outstanding customer service that the hotel is known and loved for.

My team are dedicated to providing you with all the information and help possible to ensure your stay gets off to a great start.

We look forward to hearing from you soon!

I have been working for RCH for the last 6 years; previously at the Chesterfield Hotel and have been with The Rubens Hotel for the last year. I have always been very impressed by the quality and standards of all properties and the great customer service skills and attention to detail throughout. With the small touches we offer in our rooms and the constant will from the team to be the best, it makes a housekeeping day both challenging and fulfilling.

Click here to listen to Emma's Pod-cast about keeping House

Having been with The Rubens for over 14 years, I pride myself in using only the finest local ingredients that only the garden of England can produce. I have such a passion for food and giving our guest the best possible produce to ensure we offer the best we can and make your visit a memorable one from our award winning Library restaurant to our healthy organic breakfast bar, my team of passionate Chefs are always on hand to impress.

Service here at The Rubens is our main priority and we will do everything and anything to make your experience with us truly memorable.  From a request not on our menus to an extra special bottle of wine, every request is personal to my team and they delight in making your time with us unforgettable.

I have worked at the Rubens for 15 years and the favourite part of my job is meeting our guests from all parts of the world. The work is so varied and we never know what our guests will need assistance with, but it is especially rewarding to exceed our guests' expectations and provide that impossible ticket or book that “hot” table. I am especially fortuitous to work with such a great Concierge Team here at The Rubens at the Palace.

Click here to contact our Concierge team