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Telephone: +44 20 7834 6600

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Frequently Asked Questions

Here is a selection of some frequently asked questions about The Rubens at the Palace for your convenience.

All other questions can be sent to us using our Contact Us form.

What is the check-in time?
Check-in time is guaranteed from 2pm, and checkout time is 12 noon. If you arrive early and the room is available then we will release the keys to you immediately, if not then concierge will look after your luggage until check in time.

Should you wish to pre-book a guaranteed early arrival from 8am, we can offer this service subject to availability at the supplement of £100. In order to check availability, please email us bookrb@rchmail.com or alternatively call +44 (0) 20 7958 7730.

I would like a late checkout, what can I do?
Please speak to the hotel directly in advance to make us aware of this request. We may be able to offer you an option, however, this is subject to availability. We usually suggest that a guest checks with Reception the morning of departure so that we can check real time availability.

What is your cancellation policy should I wish to cancel my room reservation?
Depending on the package you have reserved, our normal cancellation policy for flexible rates can be cancelled 24-hours prior to your arrival date (by 2pm UK time) free of charge. Any cancellations made after this time, or in case of a no show; full charges will apply. If you have reserved a promotional rate based on our advance purchase rates; the package is non-refundable and non-transferable. 

What amenities/services do you offer for children?
Interconnecting rooms and wings are available when staying with us. We also offer a variety of services and facilities, for more information please visit our family page

What is The Pastry Experience?
We offer a Pastry Chef Experience whereby children can visit our pastry kitchen and decorate cakes, cookies, and taste their own creations. We also award them with their very own certificate. Pre-booking for this experience is required. Please email the hotel directly to arrange this: bookrb@rchmail.com

What is the nearest tube/train station to the hotel? 
London Victoria is our nearest tube and train station which is a three to five minute walk away.

What credit cards are accepted at the hotel?
All major credit cards are accepted including Visa, Mastercard, American Express, Diners Club, Switch, Delta and Solo.

Can I change money at the hotel?
Yes, directly at the reception desk.

If I drive to the hotel, where can I park my car?
There are several National Car Parks (NCP) locally, we would advise driving to the hotel where our concierge can provide a valet service and will park your car for you. Valet Parking is available from 8am - 8pm. All charges for car parks can be added to your bill. Please note that Central London operates a Congestion Charge zone between the hours of 7am-6pm Monday to Friday, excluding Public Holidays. The current daily charge when entering the zone is £11.50. To find out more and how to pay please visit the following website www.cclondon.com.

Do you operate a laundry service?
Yes, we have a 7 day laundry service. This is explained in each bedroom with a laundry card to complete. 

Is there a gym?
We do not have a gym on-site, however guests have complimentary access to a nearby gym. Please enquire with reception for a pass during your stay. You can find out more on our wellbeing page.

Is there a dress code?
We operate a smart casual dress code in all our restaurants. 

I have dietary restrictions or allergies, can I make you aware of these in advance?
Yes, please do. We would like to receive as much information as possible pre-stay. Please make us aware of any dietary restrictions or allergies at bookrb@rchmail.com or telephone the hotel directly in advance.

Can I bring my pet?
Pets are welcome in our guest bedrooms and a range of pet beds and menus are available. This can be arranged when making your reservation. Please ensure to give prior notification. Though a deposit is requested upon arrival in case of any damage caused, this will be returned to you at the end of your stay. Please view our pets page for more information on what services we provide.

What in-room amenities are provided?
At the Rubens Hotel we offer a whole host of in-room amenities including hair dryers, safes, iron and ironing boards, plug adapters and transformer information is available from the Concierge desk. If you would specifically like a mini fridge guaranteed in your bedroom, please contact the hotel in advance to arrange this. 

Can I organise a balloon, banner, or special message to be placed in a bedroom?
Please contact the hotel directly on 020 7834 6600, or email bookrb@rchmail.com in order to receive guidance and assistance with organising special request items.

What tour company do you recommend for London and out of town tours?
Our sister brand, Evans Evans. They have a whole host of superb tour to book during your stay. Please visit their website for more information: https://evanevanstours.com.

Can you offer advice for show and restaurant recommendations?
Yes, please contact the Concierge directly for advice on our preferred restaurants by cuisine, and for the latest show suggestions. Please call +44 (0) 20 7834 6600.

I have not received a response to my email?
We respond with great pleasure to all questions and queries. We advise you to check your 'Junk Folder' first for our reply, before contacting the hotel directly to check this.

What time is the Changing of the Guards?
The Changing of the Guard takes place at 11.30am daily throughout the peak season (April to September). This is a very popular ceremony so be sure to get there early.

Where is Buckingham Palace in relation to the hotel?
The hotel sits opposite the Royal Mews and the public entrance to the Palace is a simple one minute walk away.

Where is Harrods and what time does it open?
Harrods is in Knightsbridge which is just a few minutes away by cab. The famous store is open 10am - 7pm (Monday to Saturday) and 11:30am - 6pm (Sundays). As times occasionally change please check with Concierge who can inform you of  current opening hours. Other famous stores such as Harvey Nichols in Kensington and Selfridges on Oxford Street are a short cab ride from the hotel and easily accessed by the underground or by bus.

Where is Westminster Abbey?
Westminster Abbey is just 10 - 15 minutes walk from the hotel. Concierge will be able to provide you with directions or arrange a cab for you.

Can you tell me about the latest passport/visa information for international travel?
The following page from the UK Border Agency will provide you with passport and visa requirements for general visitors to the United Kingdom. Click here for details.