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Meet our Team

Led by General Manager Malcolm Hendry, with 20 years of service, The Rubens is a family of passionate people, with a warm, inclusive ethos that embraces everything we do. We are proud to be a part of the family-owned and run Red Carnation Hotel Collection and of our hotel’s exceptional heritage. We strive to create the most enriching and rewarding experiences for our guests – which is why they choose to stay with us again and again.

Our team are on hand to ensure that your stay is as personal and memorable as possible, meet the team below for some suggestions on they can personally enhance your stay with us.

To contact us regarding a future stay, email mystay@therubenshotel.com.

Malcolm Hendry

Malcolm Hendry

Malcolm Hendry

  • General Manager
  • malcolmrb@rchmail.com

I have been with Red Carnation Hotels for over 20 years and my role as General Manager is one of the most satisfying jobs of my career.  I have a team of over 160 employees, who are highly motivated and dedicated to delivering generous hospitality and passionate service. The wellbeing of our guests and teams is my highest priority and I look forward to warmly welcoming you to The Rubens at the Palace soon.

Sarah Bristow

Sarah Bristow

Sarah Bristow

  • Reservations Manager
  • sbristow@rchmail.com

When you are booking your room with me, let me know whether you will be celebrating your honeymoon, birthday, or wedding. It would be my pleasure to oversee your bedroom allocation and put in a special request for you prior to your arrival. Also, I can organise in advance any additional extras you may like such as chocolates, champagne and strawberries, which would be waiting for you upon arrival. I will ensure that your stay will be one you fondly remember.

Silviu Stan

Silviu Stan

Silviu Stan

  • Director of Bars and Lounge
  • Sstan@rchmail.com

It is the little things that make the difference. We can be very flexible with our New York Bar menu. If you have dietary requirements, you can request amendments to our dishes. Also, if you have a preferred cocktail, it would be my pleasure to arrange my bar team to create this for you. We regularly host special guest experiences such as gin and whisky tastings and beer flight experiences. These are some of the ways we create the best guest experience.

Smita Khadaroo

Smita Khadaroo

Smita Khadaroo

  • Director of Sales - Rubens, 41 and Bbar
  • skhadaroo@rchmail.com

Are you interested in staying with us on your business trip? Rubens at the Palace has fantastic corporate rates on offer, which include exclusive benefits that you will receive when you book your stay with us. Please ask for me at the hotel reception and I will be delighted to discuss rates with you.

Sergio Gimeno

Sergio_Gimen_250x266

Sergio Gimeno

  • Director of Engineering
  • sgimeno@rchmail.com

I can enhance your Sky television system, set up a Chrome Cast, or provide a DVD player for you if you have any favourite films to request. If you are travelling with children, I can set up a PlayStation with games. I can also arrange for a mini fridge to be fitted pre-stay, if you wish to store your own drinks, snacks or medication. Myself and my team can also assist with any queries regarding the state of the art in-room ventilation cooling and heating system.

Robert Lyall

Robert Lyall

Robert Lyall

  • Maitre d' - The English Grill
  • rlyall@rchmail.com

Myself and my dedicated team can suggest wine pairings for certain dishes, explain how your meal has been prepared and health information about the dish. If you would like to make any special requests for amendments to a dish, it would be our pleasure to arrange this. We can also provide full allergen menus and cater for your dietary requirements. Interested in our Dinner Series? Enquire with me directly and I will extend my personal invitation to our next event.

Kristina Veselyte

Kristina Veselyte

Kristina Veselyte

  • Executive Housekeeper
  • kveselyte@rchmail.com

Perhaps you are used to sleeping on a hard mattress, and that most mattresses are usually too soft for your preference? If you ask for a mattress topper in advance, I can ensure that this is fitted before you check-in. Please inform me about any allergies you have so I can ensure that your bedroom is prepared. We also have a special ‘pillow menu’, where you can select your favourite type of pillow. You can also let me know how often you would like your linen changed, and any special services that you require, for example, dry cleaning.

Vince Castronovo

Vince

Vince Castronovo

  • Hotel Manager
  • vcastronovo@rchmail.com

The Rubens is often the location of anniversaries, birthdays, engagements as well as celebrations of special occasions. I play a key role in ensuring these events become lifelong memories. If your event is important to you, please write to me and I will make sure it an unforgettable stay.

Johal Scott

Johal Scott

Johal Scott

  • Rooms Division Manager
  • jscott@rchmail.com

I would love to greet you on arrival and show you around the hotel. It would also be my pleasure to assist you in checking if we have any upgrades available on the day. I can also help with last minute birthday or anniversary surprises for a loved one or friend. I am the Director of Wellbeing at the hotel, on-hand to answer any questions with regards to cleaning and sanitisation procedures, physical distancing, and welfare measures.  

Ben Kelliher

Ben Keliher

Ben Kelliher

  • Executive Chef
  • bkelliher2@rchmail.com

Born in London, I started my career at North West Kent College where I trained as an Apprentice Chef for three years. Afterwards, I began my culinary journey where I discovered my passion for this great industry. I worked at some of London’s top hotels including The Chesterfield Mayfair, where my passion for food grew. I am pleased to be working at The Rubens at the Palace and Hotel 41 where we source fresh local seasonal produce from the country. Myself and my team can create a dining experience that you will fondly remember forever.

Hettie Spies

Hettie Spies

Hettie Spies

  • House Manager
  • hswart@rchmail.com

Are you looking for a special table in the restaurant, or are you hosting a celebration? I will ensure that you and your guests have an unforgettable dining experience. We are more than happy to assist you in planning your cocktail party, engagement, and birthday celebrations. You can trust me to ensure all the important details of your large group party are taken care of.

Tom Bergin

Tom Bergin

Tom Bergin

  • Head Concierge
  • conciergerb@rchmail.com

I can recommend the best restaurants and bars in London and help you secure the best table at London’s top venues. I will ensure that you have the information about how to access the best attractions across the city and excursions further afield. I have a wealth of information and network of contacts -including maitre d's, therapists, hairdressers and personal shoppers- which I have spent years cultivating. I am the ultimate insider. I am informed on the latest shows, museum exhibits and gallery openings. Travelling with your family? I can arrange for babysitting in the evenings, and even pet-sitting for your four-legged travellers. Also, I can confirm any existing reservations for you and make enquires for you, on your behalf for your stay.

Mohan Senchuri

Matthew_Tolchard_250X266

Mohan Senchuri

  • Curry Room Manager
  • msechuri@rchmail.com

Some milestones in life are truly special and deserve that extra something for celebration. Please inform me in advance if you are joining us for a celebration. I can plan everything to your exact specifications, and you can sit back, relax, and simply enjoy every moment of your special meal.