From the smallest detail to the largest impression we will endeavour to exceed your expectations wherever possible.
Don’t take our word for it – hear what some of our happy couples have to say:
Dear Mrs Tollman,
I hope this email finds you well and that you have had a lovely Christmas break so far.
I wanted to drop you an email as a follow up to my review of The Rubens earlier on this year, having just returned from our wedding which was on the 23rd of December.
Suffice to say, it surpassed all expectations and it was truly everything we could ever have wished for and more. We always knew that The Rubens would give us the atmosphere that we wanted for the day and I had no doubt that your team would look after us, but I have to tell you that they really did go above and beyond.
We arrived on Sunday 21st and were over 2 hours later than expected due to the traffic. Nevertheless Katie Furlong insisted on coming in, which given that it was her day off, was really very kind of her. Not only that she wanted to stay and make sure she met us and showed us our rooms. We were bowled over. The hotel had given us the King Suite which was just beautiful, but it was the "little" touches that made it. The greetings cards for everyone, the thank you card for my Daughter Olivia who had sent Katie and Alastair a Christmas card and the 2 bottles of Coca Cola with both mine and Craig's name on them, both spelt correctly and which had taken her a month to find - unbelievable.
I also want to mention Raymond and his team. The food was outstanding for the entire duration of our stay. We had a meal in the Library the night before the wedding and I asked Katie if there was Chateaubriand on the menu as we had had it the last time were there and it was the best we had ever had. When we couldn't find Katie went and spoke to Raymond and the team and they straight away came up with an alternative that was just as good!
The menu on the wedding day itself was exemplary from the Canapés during the drinks reception to the full breakfast during which we had Beef Wellington. Katie managed to convince Raymond to come and see us so we were able to thank him in person for an amazing job and I think we suitably embarrassed the poor guy!
Siobhan and Paul - what can I say....... We had 3 children with us for the full 3 days who all had tremendous fun sitting at the bar whilst Siobhan gave them glasses of water to keep them going. She never tired of them, she was kind, patient and you could tell that she just loves her job. As for Paul, the man is a star in the making! His attention to detail with our 2 Labradors was exceptional and nothing was too much trouble. He is incredibly kind and became one of the family very quickly. He even ensured that the children had bottles of water and sweets for their journey home, non of which was asked for or expected - he just wanted to do it.
I must also say a huge thank you to Nathan, Roberto, Hettie and the lovely Victor who sat with the dogs for us whilst we went out for a meal and even managed to take them for a walk. Not an easy task as they are big dogs and excitable to say the least!
But for me the most important person is Katie Furlong. I cannot tell you how much this lady had done for our family and how much we love her! Her professionalism and her work ethic is something that should be cloned, bottled and sold as a formula! I pride myself on being well travelled and have been able to stay in some incredible hotels, but I have never experienced anything like the level of service and kindness that Katie has given us over the last few months.
Your team at The Rubens are an absolute credit to you and I honestly could not fault them or your hotel in any way shape or form. But I suppose the real test is will we be back? Oh Yes! We are planning on a weekend away with our Best Man and Best Woman at the wedding, the weekend after Valentines. When we arrived home on Christmas Eve, we also realised that we didn't want to be at home for Christmas, it was not the same and so we have also decided that we would like to return to The Rubens for our first wedding anniversary next year and stay over Christmas - so from the 23rd through to the 27th December. I am just hoping I can book the suite and I am not too late!
We have taken Rubens to our hearts and I have no doubt we will continue to have many happy times and memories for a long time to come.
Thank you to everyone again for a wonderful wedding and we hope you all have a very happy and healthy 2015.