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Covid-19 update for travellers

Dear valued guest, friend and partner of The Rubens at the Palace Hotel,

In response to the COVID-19, The Rubens is temporarily closed, and we are prioritising the safety of our guests and our teams during this challenging time.

The well-being of our guests and our teams is our primary concern

We are part of a family-run company that’s been in the hospitality business for over 100 years, and knowing when to change our practices to keep pace with the world around us has been vital to our success. The well-being of our guests and team has always been, and always will be, our primary concern. 

We have always employed stringent safety and sanitation procedures at The Rubens, and we understand that it’s imperative for us to take extraordinary measures to stay healthy and respond to new requirements and expectations. 

We’d like to share with you some of the new steps and procedures we have implemented to give you peace of mind when returning to The Rubens.
 
Every member of the team has been provided with training on safety, sanitation and physical distancing protocols, with more comprehensive instruction given to guest-facing staff and our housekeeping team.
 
In light of COVID-19, our long-established stringent cleaning procedures have been enhanced to take into account recommendations from WHO and CDC covering everything from hand washing hygiene and cleaning product accreditations to the cleaning protocols adopted in every area of the hotel.
 
Public areas of the hotel will be reconfigured and adjusted to allow for physical distancing wherever possible and all guests will be advised to practise physical distancing.

We are extremely proud of the relationships we hold dear with each of our guests and our travel industry partners around the world, and we are sincerely looking forward to warmly welcoming you back and seeing The Rubens, once again restored to its former glory!

On behalf of The Rubens team and the wider Red Carnation Family, we wish you and your loved ones the best of health.

If you have any questions or would like assistance with a future reservation, please do email me personally on malcolmrb@rchmail.com or call the hotel on +44 20 7834 6600

Warmest wishes,
Malcolm Hendry


We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the safety of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).

Precautionary Measures
We have always employed stringent safety and sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In addition to these measures, we encourage you to learn more about what you can do to travel safer.  The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.

Personal Responsibility – COVID-19 Warning
We have introduced enhanced hygiene protocols – for you, our other guests and our team members. 

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death.  We ask that you please take personal responsibility for your wellbeing. This begins with packing any personal protective equipment and sanitisers you require. Please adopt physical distancing and hygiene practises throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are staying with us.

In choosing to stay at The Rubens, you voluntarily assume all risks related to exposure to COVID-19. 

Let’s help keep each other safe and healthy. 

Cancellation policy 
For guests who have booked a pre-pay rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months of your planned arrival date. Please email bookrb@rchmail.com or call +44 (0) 20 7834 6600 the hotel reservation team and they will help you change your booking. 

For bookings made through a travel agent or online booking platform (e.g Booking.com, Expedia) please contact them directly, we will honour the same cancellation policy, as above, for pre-paid rates via them as well.  If you are able to claim your hotel stay via your travel insurance, please let us know and we will arrange for any documents you require to be sent to you.
 
If you would like to book with us for a future date, we have very flexible terms and conditions on our best available rates and packages; bookings may be cancelled one day prior to your arrival date, without any fees being incurred. If you have booked a flexible rate and would like to change your arrival date, please contact the reservations teams or your preferred booking partner who can amend your booking for you.