Here at The Rubens at the Palace we are committed to ensuring our hotel and facilities are as accessible as possible, accommodating a variety of guests’ personal needs.

Due to the design and rich history of the property, we are constricted with regards to structural changes to be totally accessible, however whether you have mobility, hearing or visual impairments, we will be able to suggest the best solution to ensure your stay in London is as comfortable as it is luxurious.

Accessible Rooms

One accessible room available
Accessible guest rooms and bathrooms with mobility features with entry or passage doors that provide 32” of clear width
One purpose built accessible room located on the first floor.Twin or King bedded combinations are available for this room
The flooring in the bedroom is carpet and the flooring in the bathroom is tiled
Wheel-in shower and grab rails
Horizontal and vertical grab rails are positioned around the toilet
Two sinks in the bathroom, including a lower level sink
Two emergency alarm points,linked directly to Reception, one beside the bed above the desk and a pull cord in the bathroom
Furniture in accessible room can be removed upon request
Shower chair and a toilet seat riser upon request
Digital alarm clock available with sound and a vibrating pad
Emergency pull cords in bathroom available
Induction loop available
Roll in showers
Low light switches in rooms
Magnifying Glass
Large Button Telephone
Additional lighting

Accessible Public Areas

From the 1st floor accessible room to the main guest lobby there are 20 stairs
Hotel restaurant
Meeting rooms
Reception desk
Concierge desk
Accessible elevators Left Lift Door 700mm, Depth 1100mm, Right Lift Door 700mm, Depth1200mm
Large font menus
Wheelchair arranged on behalf of guest
Evacuation chair
Personal assistance offered
Assistance dogs permitted throughout
Grab rail locations
Disabled toilets
Disabled parking arrangements
In the case of a fire, ithe hotel is fully equipped to deal with able-bodied as well as disabled guests (including all impairments: mobility, visual, and auditory

Accessible Routes

Accessible route from the accessible public entrance to the accessible guestrooms
Accessible route from the accessible public entrance to the registration area
Accessible route from the hotel’s accessible entrance to the meeting room/event space areas
Accessible route from the hotel’s accessible public entrance to at least one restaurant

Website Accessibility Statement

The Rubens at the Palace committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by the Hotel.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about the Hotel’s commitment to accessibility, please contact the General Manager by email using the contact information below.

General Manager: Malcolm Hendry