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Family Services

Rubens kids can’t wait to come back

We recommend

Families and Children can expect the VIP treatment from the moment they arrive. That means big smiles to welcome them, and time for the shy ones to get used to their surroundings.

 Once they are feeling settled and comfortable our dedicated children’s guest services team will check them in separately. We take them through their own children’s preference form to confirm vital information – their favourite colour, drink, food and animal, for example. 

Two important things to remember about staying at The Rubens is that Kids under 12 years Stay Free, and we offer a late check out of 6pm on Sundays - ideal for families needing a base for the day whilst seeing the sights!

Features include:

For babies

Potty
High chairs
Night lights
Soft baby bath towels
Bathing travel kit
(shampoo/powder/sponge)
Larger kettle for warming milk/formula
White noise on one of our iPods
Children's bathroom steps
Children's toilet seats
Children bathroom glasses
Children toilet bag
(toothbrush, toothpaste, soap, shampoo)

Additional services

We will place in all rooms travelling with a baby aged 0-2 years as standard the following items upon request:

Rubens babygrow
Do not disturb baby sleeping sign

In addition, we can order in at a cost the following items specific to the parents needs:

Pram hire
Formula
Wipes
Nappies
Nappy bags
Nanny services

For the bigger ones

Bathrobes and slippers

Sticker / colouring books 

Kids movies as well as a Nintendo Wii console and games. But we will never put them in your room without getting your parental permission first

Children’s books and games available upon request


Pastry Experience

One of the most popular experiences, which our small guests absolutely love, is the Rubens Pastry Experience. 

We kit the kids up in full Rubens chef whites before heading to the main kitchen where they can see chef at work and if they’re lucky they might be able to sample something he’s cooking up at the time. Then we head to the pastry kitchen to meet our pastry chef and this is where the fun really begins as they learn to decorate their own cupcake! 

Chef will pack up their cupcake in a nice box or they can take it, along with their "Master Chef in the Art of Pastry” certificate, back to the Palace Lounge where they can enjoy it while telling the rest of the family about their adventure.

A guest preference form will be sent to you upon receiving your booking to clarify your specific requirements.

Nanny Services

If you simply want to enjoy a worry-free evening out then book the services of a qualified nanny. Nanny services can be arranged directly via www.rockabyebabysitters.co.uk alternatively, our Guest Services Team can assist with making arrangements with our established partnership, The Hotel Nanny, should you require it when booking your room.

The Hotel Nanny are the only premium nanny service in the UK created exclusively for the luxury hotel industry. This bespoke service is tailored to your needs, allowing you to enjoy the best of both worlds – time together as a family along with time alone knowing your children are well looked after.


View The Hotel Nanny Brochure

View The Hotel Nanny Website

Dining with Kids

We know it’s important to keep kids well fed, and that they have their particular favourite foods. From morning until night we can cater for a wide variety of tastes and preferences from the fussiest of eaters to the budding “foodie”. 

There are loads of delicious treats for them to choose from on our buffet breakfast in The Old Masters Restaurant. In the Cavalry Bar we have a separate children’s menu. And when it comes to Afternoon Tea, which can be enjoyed in the Palace Lounge overlooking the Royal Mews of Buckingham Palace, they will love our dedicated little Princes and Princesses selections!





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Director of Fun

A true professional at keeping your little ones entertained, John is also on hand to recommend the best local attractions and can arrange tickets to the latest events and shows - and will reveal the lesser known gems of the city to discover that will keep all ages and the whole family happy during your stay. 

And, when you're inside the hotel John will ensure the little one's are provided with dedicated menus, mini bathrobes and slippers, colouring books, games and consoles and more, leaving you to relax and enjoy an evening together.

Discover some of John's favourite things to do in London.